Lenovo Laptop + Rescue and Recovery = Missing Hard Drive Space!

Hello,

I used to work for IBM… just wanted to say that out loud. It is not a good thing.. just felt like saying it.

Nice to See more Keeme’s on the NET!

RJK

I am having the same problem, but when I attempt to delete the backups using Rescue and Recovery, it tells me (ironically): “Rescue and Recovery does not have enough disk space to perform the requested operation.” I have about 12GB free (in addition to the 25GB taken up by the backups), and I get the same message even when I try to delete the smallest (100MB) backup file. Also, when I try to exclude files, Rescue and Recovery crashes when I try to expand one of the folders to select files. What an annoying program. Any advice would be greatly appreciated.

Dunno if my reply posted before, but in a nutshell:

I have the same problem, but when I try to delete using Rescue and Recovery, it gives me an error message saying that it does not have enough disk space to complete to operation. Any advice? I have 12GB free, and the problem occurred even when I only tried to deleted the smallest (about 100MB) backup file.

That is very interesting. If the progam is failing to delete the restore points my suggestion is to simply remove the program. I don’t like this program in anyway - use Windows Restore.

What are the steps to recovery the delete the restore point?

What program do I run and how do I get to a place to delete the restore points?

Thanks.

CoryC

Awesome… I was on the phone with Microsoft for 2 days on this issue and until the tech support found this post, there was nothing that pointed to the problem (or solution). I removed the Thinkvantage Rescue and Recovery program and will use Windows Recovery instead. My hard drive is now 1/2 free space again!

Hi,

I am having a different problem. I have two backups on my local drive through the R&R 3.0 program which account for close to 40GB of missing hard drive space. The R&R program can locate the backups under “View all backups” or “Rescue files,” but says that “backups can’t be located” when I try to delete them using the software. Can anyone help point me in the right direction?

I’m afraid that if I remove the software, the backups will forever be occupying their current space on my hard drive.

Thanks in advance,
Dave

I recently purchased a ThinkPad T60p with a 86GB useable drive. I installed Office and a few other programs. About a month later I noticed I only had 500MB of disk space ramaining. I went to the command prompt and ran a “dir /s” and only 28 GB of files came up. I did a dir on hidden and system files, and only found 4 GB more. So only 32 GB are in use, but I only have 500 MB free.

I’m an IT guy, so I know my way around system. I ran every utility to see what could be wrong, but everything came up fine. Then I realized I could not find the Rescue and Recovery files. I assumed it must be these taking up the space.

I called IBM for “support” and they showed me how to delete the back-ups in the utility, but no backups were found. I ran backups several times, so I know they should be there. The next recommendation was to uninstall and reinstall Rescue and Recovery. Well I did that and the space did not come back.

I’m still working on the problem. I can’t find the c:\RRTemp folder mentioned above and IBM refuses to tell me where the files are stored. They now want me to just reformat my drive and start over. Oh Ya, that sounds like a good solution!!!!

Update - Problem Fixed

I was able to use the Restore and Recovery tool to fix the problem. I created a back-up of my entire system using Lenovo’s Restore and Recovery tool. I then choose to restore my machine from the back-up and format the hard drive. After about 1 hour the system was back to it’s previous state and the missing space was FREE’ed up.

The only problem after the restore is that I had to call Microsoft to activate my Vista O/S because it was flagged as a second install when it attempted to activate again. MS activated it no questions asked.

It took me a month to determine that R&R was the culprit of taking up 67GB of 107 GB drive on my Lenovo T60. I got suspicious when I could not access the RR folder. I then went to Add & Remove Programs and found Rescue and Recover in the program list. On a hunch I uninstalled it (it gave me an access error but I told it to continue) and after it was done I had 67 GBs FREE!!!! So much wasted time. And I never realized the program was installed until then.

I have T61 with vista. My attempt to delete RnR backup folder is failed. Under safe mode, I can see the RRBackups in DOS but NOT in windows explorer. Please advise.

Hey B, I also got “Rescue and recovery does not have enough disk space to perform the requested operation.” After reading your post, I opened it again, selected ALL backup files, and deleted them all at once, and it worked.

hope this helped!

T60 user here. As with other posters, I had much less free space on my drive than I would have expected — 9.57GB of 50.7 GB free.

I couldn’t see a c:\rrtemp on my machine (even with Explorer set to display hidden files), and I couldn’t determine how to delete any restore points through the R&R GUI, so I just uninstalled R&R as “jim” suggested.

After the uninstall finished, I now have 29.9GB of my 50.7GB free!

Charles, thanks very much for your original post — currently, one of only 2 Google hits for the quoted error message “rescue and recovery does not have enough disk space” — which led me to this solution!

I am looking for a way to copy the backup that I have on an external drive to my c: drive. Apparently restoring from a backup on an external USB drive doesn’t work so hot. IBM tells me to copy the back up, but they can’t help me to locate or do the actually copying. Can anyone here help?

CAN SOMEONE PLZ TELL ME HOW TO UNINSTALL IBM RESUCE AND RECOVERY

i have not taken any backup then too i get this message and the pc shuts down.what to do please suggest?

Just wanted to say thanks. I searched the internet for 2 hours before this posting. Went in to R&R and deleted backups recovered 30gb of missing hd space.

Thanks Again
Tim

I too am missing 90 Gb but I have a Compaq Presario SR1055CL. Does anyone know how to restore the missing Gb? I could not find the restore program?

I’m glad this post has helped out many people. Let me know if you have anymore questions.

Post helped greatly. I was doing an install on my laptop, and noticed I only had 15Gb left. Was sure I had loads more. Noticed RR had been running, so checked to see what backups it had. Over 20Gbs worth. When i tried to delete them using RR it hung repeatedly. I did searches for large files on the system, but with no success.
I uninstalled RR from Windows using ‘Contrl Panel’ -> ‘Add Remove Programs’ and whoooooppppp! I had over 35Gb of available space.
My conclusion - do not use RR.

Boy, am I glad I found this thread. I couldn’t work out where my missing space was (25GB) and aventually tracked down to RnR. Told it to delete the first (smallest 5GB) of 3 backup files and it sat there telling me to wait. After half an hour I got impatient and looked to see how much free space I had on the C drive and to my horror it had gone from 30GB to 20GB. I looked 15 minutes later and now it down to 15GB. What the **** was going on. Then I searched the web on my desktop and found this thread. Running out of time I killed the process and was left with 13GB. Removed the program and now I have a healthy 67GB free on my 80GB drive.
What a crap program. Remove it.

I just uninstalled RnR, but I still have the same amount of hard drive space left! It said it was saving the backups to “Local”, but I couldn’t find them, so I just deleted the entire program.. It hasn’t done anything! Now I’m really stuck…

I was down to less than a gig of hd space before i came across this post. my dad’s laptop was in even worse shape. thank you SO much, we both deleted the backup files through rescue and recovery and now we have half of our space back. thank you!!

In Vista, look for C:\RRBackups:

I have uninstalled R&R, as suggested, and did not see improvement in used disk space. Then I could not find the suggested C:/RRTemp but after unhiding system and hidden files, I found C:/RRBackups space-eating folder on my X60 tablet with Windows Vista.

Which I deleted to recover about 30Gb of lost hard drive space. Thanks for the suggestions.

Thanks so much for the suggestion. I uninstalled R&R and gained back almost 50 gigs of space. Why does Lenovo even put this thing on their laptops?

Help!!!
30 Gb is missing on my HD space. I uninstall the R&R but I did’nt gained back the missing 30Gb. I am using XP on my new LENOVO 3000 C200 laptop. Lenovo is a S**T!!! WTF!!!

I just uninstalled R&R on my t61 running vista, and I got back an amazing 55 gigs of my 105 gig HD.

Thanks so much for your suggestion. I uninstalled the RR and got some free spaces. But there are still 10GB spaces missing. Now I have 47.4GB free of 86.6GB. I couldn’t find c:/RRTemp after uninstalling the RR. There are 28GB of files including system files and hidden files. Is there anyone can help to find the missing space?
Thanks in advance!
Gary

Hey guys, I had the same problem and fixed it just now. My laptop is a Lenovo T60. I found that about 40BG hard drive space was missing and didn’t know what was wrong until I came to this forum. My solution is simple for me. I ran Start/Program/ThinkVantage/Rescue and Recovery; selected Set Schedule and Preferences under Manage Backups; and unselected Schedule Your Backups and Backup Locations. Now my 40GB is back. Hope this helps.

Rich

Thanks everyone for giving me my Hard Drive back! I had the exact same problem, went crazy searching for almost 2 weeks for the solution and luckily I found this thread! At first, I tried to just delete the backups by accessing C:/RRBackups but it said “Access is denied”, then I uninstalled R&R thinking that this was all. But no…the GBs didn’t come back! So I retried C:/RRBackups and I did access it and delete the entire folder! It’s great to have my HD back. Especially thanks to Alexandre!

THANKS SO MUCH!
I was wondering for so long (T60)…now mine is fixed! but I still wonder why IBM/Lenovo has to do this and why they have to hide this from the windows?
I think there are many other people using this machine and don’t know that their hard drisk is eaten up the space every week or month! I’ll be telling my friends on this too. Thanks again.

Thanks a lot, too! Due to your advice I get about 30 GB of my hard drive back. Because I like the feeling of beeing able to rescue and recover my harddrive, I will continue to use R&R, but I reduced the maximum number of incremental recovery points hoping that R&R will be satisfied with less space.

I am an actual IBM employee and I was never informed about this problem. A customer called me about this problem and he directed me to this forum. I will make sure I foward this informationto everyone on my team.

I used a bootable CD (HIRENS) to find the hidden folder and remove it. I have done this on many of my client’s computers. I disable rescue and recovery after to keep it from creating lost backups. If your X60 does not have a CD drive then use a USB flash drive, SD card, or a USB CD ROM.
If you want a walkthrough, email thinkpadrepair.051007@technologyaz.com

I have the same problem, a scan with windirstat say i have 24GB files yet explorer say I have 100GB taken! I have solved this on one laptop by ininstalling R&R but on the one I’m working at now I cannot find the program! It’s wierd, but it’s not under program->thinkvantage and not in the program files folder, yet it’s obviously filling the disk. I can run the lowlevel version of the program by pressing F11 on startup but that version of R&R does not see any backups at all.

Help! I’m at a company where we have 10-15 new T61:s and they are all down to like 2GB free diskspace!

I have a Lenovo T60p and with 22GB of identifiable files on a 100GB drive had only 15GB of free space. I tried all the various methods above and finally deleted the program through the control panel and after restart now have 58GB free. Thanks.

I have no idea why it is necessary to make these files so difficult to find or remove but I imagine that most folks using one of these laptops is crippled by this program and don’t even know it.

I tried to use Sophos Anti-Rootkit to find all those hidden files. Found out that folders C:\RRbackups & c:\preboot were created by ThinkVantage to backup my files.

Hmmm, It looks like most/all of these problems were caused by enabling scheduled backups. I’m not sure that Lenovo RR is a bad thing if used manually.
I just put my T61 back together after removing my multi-boot Linux and Solaris partitions. I had a recovery image that I had _manually_ stored on an external USB HD. Using it I re-imaged my machine (including 6 VMWare virtual machines) in about 30 minutes. Slick.
So, leave RR installed, but turn off automatic backups.
Just my $0.02.
Z.

This post ROCKS! I uninstalled the RR utility and got back half my hard drive. They utility wouldn’t delete the backups.

I have a T61 with vista. I just uninstalled RR but I didn’t get my space back yet. And I can’t find any folder named RRTemp or RRBackups. What should I do? I am desperate as I only have 1.45G free of 68.5G now.

sws, did you go to explorer->tools->folder options->view and under “hidden files and folders” select “show…” _and_ uncheck “hide protected operating system files”? If so you should find RRBackups on your C drive. IIRC, that’s where the backup files live.
Z.

Hi there, thank god for this post! I have a Lenovo 3000 N100 and deleted 5 restore points that I didn’t realise were being created, over 20GB are back. I think the utility is still useful for that dreaded blue screen day but run your regular back ups using someting like Norton 360 or Windows Vista tools. Does anyone have any preference between those two?

I would like to ask you if I shoud burn new recovery media for OEM.I reinstalled Lenovo R&R from version 4.0 to 4.1 in case of saving 50 GB of HD space used with backup files.HDD space is back,but there is able to burn rescue media again.Thank you!

Hi all,

I just read the different posts on the forum concerning the automatic backups made by Rescue and recovery. I have an old version of the program (2.0) which ate about 40 to 50 Gig of my IBM T43 hard disc. I only have 1.45 Gig left and I am a bit nervous about doing the uninstallation of R&R and losing my data (and then the recovery). I downloaded another program (Cobian) to try to get my data but it did not work out either, I am affraid all is linked to my memory shortage. I also made a backup with R&R on an external drive but it did not seem to work out. Furthermore, I am a bit sceptical as I have never used this fonction before…

I am a bit nervous about just uninstalling and not being sure to find my backups on c:/RRBackups (this is what seemed to have happened to some other users of this forum). Does anyone know why this happened to them and how I could protect myself from very bad news?

PS: I did not understand the part about the hidden files (explorer>tools, etc.) where do I do find this?

Thanks in advance for those answers to a somewhat IT amateur…but a good greek dancer

Quoth the other Z the G: “PS: I did not understand the part about the hidden files (explorer>tools, etc.) where do I do find this?”

In the menu bar at the top of Windows Explorer (My Computer…).
Z.

Can’t tell you how glad I am I found this thread. R&R had rendered my laptop useless…completely filling up the hard drive. After uninstalling the program, gained 28GB of space back.

Thanks to the post, I got 47GB back.

I can’t tell you how happy I was to find this thread after weeks of searching and deleting useful files. I removed R and R, rebooted and got 48 GB. I think the boys at Lenovo have some work to do, unless of course they are in league with Hard Disc sales people!

awesome job isolating this issue, i was almost at the point of breaking into tears ( or breaking the laptop)
leave it to ibm to make such a horrid program, again cheers you have saved my sanity ( what little is left )

=))

Oh my god, I could kiss you right now!I have never been more frustrated, and you restored my hard drive and my sanity! xxxooo

Hi, hello, privet
gonadotrophichormone

I just got a Lenovo R61i with Windows Vista last week and soon realized that I’m missing about 40Gb of my hard drive. I tried looking for the RRBackups folder but couldn’t find it. I’ve displayed all hidden folders, and protected operating system files as suggested, but still can’t find the folder. Any suggestions or other places I might want to look. Thanks.

I just found out the problem so please ignore my last entry. Vista also has a similar feature where it fills your hard drive up with restore points until it reaches about 15% of the drives size. I guess it saves a restore point everyday and whenever you are about to install a program (which explains why so much room was taken up in only a week). You can either turn this ability off, or you can change the amount of space allocated to recovery points as mentioned at the following link:
http://www.ghacks.net/2007/04/25/change-the-system-restore-size-in-windows-vista/

After changing the allocated space to 5GB, I immediately got my missing 40GB back.

thank you so much for this thread. i have been going crazy over this for days. finally i have 50GB back!! now i just back up on my external hard drive! I must say, i am very sad a shitty Chinese company like Lenovo took over our Thinkpads.
Thinks again!

I have facing difficulties with my lenovo laptop which is drive out by Windows Vista Business operating system. I have created partition by disk management by shrinking C:/ drive. Now a days I have continue lossing my free space of C:/ drive without loading any data or something els. I don’t know what is going on. Please give me a suggession regarding its. How can I solve this problem??

It sure was a major help to find this discussion. My own missing drive-space mystery involved a brand new T-61 ThinkPad, (with Win XP Professional installed as a matter of preference) and a 60 GB hard-drive. Hopefully my experience will help someone else attempting to resolve this issue. After trying unsuccessfully to locate and purge the elusive RR backup folder(s), I created a new restore point (for just in case) with the Windows backup program and then uninstalled Lenovo’s “Rescue & Recovery” via Add/Remove Programs in Control Panel. Due to the time it took for the uninstall process to complete, I suspected (and hoped) those inaccessible backup folders were being flushed along with the R&R program itself. Upon restarting the comp the first time after completion, the desktop froze up, which didn’t seem like a good sign. -However rebooting one more time did the trick. I then discovered ALL of the previously ‘missing’ 31 GB was restored. I regained over *half* of my disk space but what a hassle though! From what I’ve gathered, this issue isn’t being addressed by Lenovo. What’s the point of installing a backup system that by itself, *without warning* eats up over half of a hard-drive and doesn’t permit access to the backup folders? Lenovo seriously needs to get a handle on this crap, pronto!

Great post! I have seen this issue on two machines, now. The 1st one took me hours to troubleshoot before my call to Lenovo pointed me in the right direction. Now I have another machine with similar issues. Deleting Rescue & Recovery got back some of my hard drive space, but I still have a big chunk missing. Very frustrating!

Rescue and recovery is a VERY usefull tool! It is installed because the windows recovery toll does and incomplete job. The rescue and recover toll will dreate a complete IMAGE of your system. It is able to be set to do backups to an external drive and if done will del all backups on the local disk. Also the program does not start making backups on its own, It has to be started by the end user. If used correctly the rescue and recovery is the most protection offeder free of charge my a pc provider. It completely protects your data to most everything but hardware failure. Even if windows will not boot it will allow you top not only restore to the last backup but allow you to recover data from a non bootable drive. Anyone who chooses to use the windows restore points rather than the R&R program is doing so knowing that the windows restore points are not very usefull as they do not restore program data. As far as vista goes turn off system protection and use just R&R. I have seen customers machine with a backup in windows as large as 50 gig on a 100 gig drive. As far as R&R you can also set it to warn you at a predefined size as well as using the tool in R&R for single file storage or to exclude files from the backup.
Some of the other usefull tools are a predesktop enviroment that not only lets you recover any file on a nonbootable harddrive but has internet and download tolld so you may be able to fix a nonbootable drive by downloading files and replacing files on the drive. Hopefully this helps!!!

Try calling lenovo at “18664327141″
TO many people have no idea how to use the software and are calling it bad…….Prolly people who are VERY GOOD WITH COMPUTERS!!!!!!

I have Vista Home Premium.Lenovo desktop.
I found this blog looking for a way to gain permission to access the R&R folder on my C: drive.I was never able to do that.The reason I wanted acess was after I installed Acronis True Image then its Secure Zone the F11 option at boot disappeared for ThinkVantage R&R.After reading this I “uninstalled” TV via Control Panel\Programs and Features.
This removed the R&R folder.I have not reinstalled since I beleive Acronis True Image will take care of my backup needs.The folder actualy showed zero volume.It was not adding size to my HD.
The reason I am posting is something else was adding several GB’s.I had disabled System Restore But I still believe this was related.There is another hidden folder named “System Volume Information” You don’t have access to it either.I did manage to get access to the folder but never to the files inside.Any attempt to delete the files gave the “access denied” error.So the folder size kept growing it was 34 GB when I found the following work around:
Run command under an administrator accout/elevated prompt.
vssadmin resize shadowstorage /On=C: /For=C: /Maxsize=300MB
Then check with this: vssadmin list shadowstorage
This deleted all the unaccessable files & gave me back all the 34GB.
Hope this helps someone.

It took me a while but I realized if I delete the latest backup the RR will delete it. I dont understand the logic for this as I would have thought you should delete the oldest backup first. But then again I never came across a software which claimed it has no disk space to delete files!

nZRC75 hi great site thx http://peace.com

“I would have thought you should delete the oldest backup first”

If they are incremental backups and you delete an older one, it probably makes the later ones useless, especially if the *oldest* one that you are trying to delete is the base.

Unless all backups are complete images, you have to delete them like peeling an onion - latest one first.

Z.

I spent two days trying to sort this out. I kept searching for Vista is eating my Hard Drive Lenovo having lost 80Gb to this problem. Only when I was backing up to reinstall Vista did I notice the backup program copying from C:/RRBackup — I been through C: and had never seen this folder. And there they were, Rescue and recovery had been backing up onto the same hard drive it was taking the files from. I deleted the whole lot using the program itself and now have my hard drive back

And why don’t these Lenovo employees add this as an issue on their tech help site. That was the first place I turned to and they were absolutely no help at all.

I worked at IBM too, from support to services to sales. A lot of us use the internet to solve problems!

OK, this is how I found to remove the RRbackup folder if you do not have Rescue and recovery installed. (That was my problem).
1. windows explorer -> Tools -> Folder Options -> View.
Go to the last line. Untick this line:
Using simple file transferring (Recommended)
2. This next step might have to be done sometimes in safe mode. Try doing it in normal mode first.
- Go to windows explorer.
- Right-click the RRBackup folder.
- Then go to Properties -> Security tab.
- In the “Group or user names” column, you should see only one entry “SYSTEM.”
- Click “Add”.
- In the column labeled “Enter the object names to select,” type your own user name (the name you use to log into XP).
- Click “OK.”
- Your user name should now appear in “Group or user names” column.
- Select your user name.
- In the “Permissions for ..”, select “Full Control.”
- Click “Apply.”
- Click “OK.”

You should now be able to move or delete the image file.

Enjoy this tip. I cost me many hours sleep!

For those that cannot see the RRBackup folder, you need to do the following:
- Windows explorer -> Tools -> Folder Options -> View.
- Select ‘Show hidden files and folders’
I also do this:
- Untick “Hide protected operating system files (Recommended)” I do this so I can see all the files on the harddrive. Be careful. Lots of files will appear that you haven’t a clue what they do.

Hope this helps.

good site dude

eL0YcC great site man thx http://peace.com

To Lenovo Employee: WRONG…Rescue and Recovery DOES NOT wait for the user to start it…on the T61, it makes backups and eats your hard drive space on its own, without telling you…and Lenovo support is clueless! Thinkpad has seriously gone downhill since the brand was sold to China…

Just to say thanks you guys, I freed up over 8.7Gb space on my hard drive.

Check out the free SC-DiskInfo. This showed me the RRBackups folder and explained the space anomaly although it could not be seen through Windows Explorer.

KR Peter.

YES THE MACHINE ASKS FOR YOUR ACTION TO DO BACKUPS> IF you did not read what you were clicking when you setup your machine YOUR FAULT. Of course you know more than me cause i dont have the software infront on me everyday i am jus guessing……

And Do not del the oldest backups as the newer ones will be nogood…jus del them all then create a new base…also exclude big files you dont need backedup (temp folders, and videos you may have other places) Please feel free to ask and not all lenovo is clueless use the number provided and all your issues will be solved….you can get me directly….

I have a Lenovo 3000 J Series and i need to reduce the space of the backups from 40gb to 5gb but i really dont have any idea to how to do this. By the way i have windows xp, would really nice if someone can explain me this. Thankyou.

I’m yet another grateful Lenovo user who found out on this thread how to remove that pig of a program and get back 15GB on a 30GB drive.

“Lenovo Employee”, your software is indeed clueless and harmful — I did not give it permission to make these space-eating files. Seems you have to be a Lenovo employee to understand how it works. That’s not very practical for the rest of us.

My 3000 C200 runs like a champ, *after* I’ve removed various bloated programs and nuked the useless “Rescue and Recovery” program. I like the Lenovo hardware, but the company would add value by removing the crapware.

I called the Lenovo Customer Support Center (big mistake) with this problem. The first fix they gave me was to remove the rescue and recovery program from my computer and the back ups will go with it, they didn’t. I called back, they said I should download the rescue and recovery program from there web site and reinstall it so I could use it to delete the back ups. I have a dial up connection and have been down loading all night 185 mega bites (14 hours). Finally I got the program and tried to install it, but the version Rescue and Recovery 4.20.0511.00 is not compatible with the version of Client Security Solution installed on my computer (Lenovo 3000 N100) I have down loaded the Client Security Solution 8.0 Upgrade Assistant and I am now in the progress of down loading Client Security Solution 8.0 (another 6 hour download) as I am anticipating that when I uninstall my current version as the instruction tells me to do I will need this program, it also instructs me to copy or move all files from my PrivateDisk volumes or I will lose access to my data. Client Security Solution 8.0 does not support PrivateDisk. I don’t even know what this is. I down loaded, in total 16 pages of installation instruction with considerations that I should know about. Most of which I do not understand. Lenovo Customer Support Center told me to reinstall R&R first and then go to this blog for help.
This has been a real can of worms and should I proceed in an area that I do not understand? Can I recover my original R&R program without going through all this?. Had I not called Lenovo Customer Support Center and found this blog first my situation would have been resolved in no time. I have found the back up files (29GB) and it looks like a simple fix. Thanks to Lenovo Customer Support Center I foresee days of downloads and upgrades and maybe a whole factory setting reboot, that would be a nightmare with dialup to get all my programs back to normal. Can anyone help?

Lenovo Rescue & Recovery Automatic Backup program is nothing more than a WORM… It sits in tha background chewing up massive amounts of hard drive space with useless files and then hides them from you, giving no access to them. I recovered 60GB of 90 GB HD by wiping out R&R… Thanks to this Blog.

Assuming either the Left Wing or the Right Wing gained control of the country, it would probably fly around in circles.

I am Missing the CD/Drive in my Lenovo 3000 N100 Laptop…

What could be the Problem?

Reading all of this makes me realize that Lenovo has the most rotten attitude toward its customers in the whole industry. Lenovo products should include a booklet explaining in detail the nature of the nasty surprise that awaits the folks who bought brand new laptops already infected with RnR.

Thanks for all the great advice and it is heartening to know that I’m not the only one to have made the shocking discovery of 20GB of my sad 40GB C drive missing for no apparent reason and to get the message that the completely mysterious C:\RRBackups doesn’t have enough space for backups thrown at me out of nowhere.
Unfortunately my X60 is a company issue and I’m not sure that I can delete the program without asking our IT guys first.
I’ve tried to access the RRBackup to delete restore points after following the excellent instructions above, but funnily enough there isn’t even a Security tab under Properties. Does anyone know why? (I’m completely non-IT so this might be a somewhat elementary question).
Thks so much

You don’t really have to unistall the utility; just disable it. But first, open Rescue and Recovery and under the ‘Advanced’ tab click ‘Delete backups’. The pane shows you the list of all backups and their size that the utility took. Checkmark all all of them and click ‘Delete’ to get your lost disc space back. Afterwards click ‘Schedule your backups’ and uncheck the scheduler.

I wanted to thank the folks for the great info here. I just deleted all the backups that R&R created and disabled the schedules backups. The strange thing is that the backups shows as less than 850MB in total, however when I deleted them I gain a WHOPPING 30G of disk space!!

I was wondering however how much space does the actual program takes up? I am thinking how much space would I gain if I totall uninstalled this crap.

That’s really strange, because the first backup that R&R takes includes the operating system that can’t be less than 2000 MB if it’s Windows. That’s why these backup files are protected the same way the operating system files are. I think that the question of gaining more disc space by uninstalling the utility becomes important when you run out of the 30GB you saved and will need badly more space. I didn’t delete the first backup in case something nasty infects my computer. But if you plan on never using R&R at all, uninstall the utility to see if you gained more disc space.

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I found this link about a month ago and was able to delete the RR backups getting about 25 gigs of HD space back and used the windows backup program to backup the hd to an external drive. About a week ago, I noticed that I was losing about a gig of hd space a day. I checked Lenovo RR and it indicated it had not done a backup since I stopped it. I then stopped windows from backing up to the external drive. Despite all of this I am losing one gig of harddrive space a day. In uninstall programs I don’t seem to be able to just uninstall RR as it is not listed as a stand alone, but don’t believe it would help as it is indicating it is not backing up anything. If anyone could provide some advice I would really appreciate it.

Great blog and very useful information.
I had around 35GB missing from my HD. Reading this thread, I tried to delete the backups and got the famous error “R*R does not have the required disk space …
Tried again by deleting the backups in the order of most recent first and it worked. It only recovered around 11GB.
The next step was to uninstall R&R whihc gave me back an additional 20 GB but i am still missing 4GB.
Reading through the blog one can see that with each release lenovo is making this program nastier. One wonders if they are trying to sell bigger HDs or just piss-off loyal (IBM) thinkpad customers!

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Another hint for those of you looking for lost storage space.
If you are using Vista there is a huge chance it will be allocating lots of your hard drive space for backup (I think the original settings are 15% of the entire hard drive space)
I recovered about 15 GBs by reducing the space assigned for system restore from 21 to 3 (18 GBs were used). You will have to decide how much you want to allocate. I can’t determine how much is sufficient.

http://www.howtogeek.com/howto/windows-vista/reduce-system-restores-disk-usage-in-vista/
this explains how

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OK PEOPLE PLEASE READ WHAT YOU ARE CLICKING…..I HAVE LOADED EVERY VERSION OF R&R AND EVERYONE WHEN YOU FIRST GO INTO WINDOWS ASKES IF YOU WANT TO SETUP AUTO BACKUPS. IF YOU DONT READ AND JUST KEEP CLICKING NEXT YOU HAVE NO IDEA WHAT IS GOING TO HAPPEN. ALSO IN THE PROGRAM YOU CAN SET IT TO INFORM YOU WHEN THE SIZE OF THE BACKUP IS X BIG. THE PROGRAM CAN BE CURTAILED TO YOUR LIKING. IF YOU WANT TAKE IT OFF….BUT MAKE YOUR RECOVERY CD’S FIRST. IF YOU HAVE FURTHER QUESTIONS SEND THEM TO LENOVOFILES@GMAIL.COM AND FROM TIME TO TIME I WILL TRY AND RESPOND.

Lenovo Employee,
Many times folks have Lenovos that have been imaged by their company’s IT department or a contract IT service. By the time they get them, everything is set up already.

However, even most IT folks don’t actually set them up, as they use a drive image program. So when RnR starts backing up & using drive space, neither the end user nor the local IT guys usually have any idea why it’s happening. What I really don’t understand is why Lenovo doesn’t have a much clearer help section on it’s website, so that users (endusers & IT alike) at least understand how to reconfigure the program. Many folks would like a drive image taken, but would prefer that it be saved to the network drive, rather than the same drive the files are on (C: drive).
For example, my last company had the RnR automatically set up to create backups of the C: drive onto the laptop’s D: drive, but since they were just 2 partitions of the same harddrive, when the hardware died, it wasn’t recoverable anyway. Now they have the laptop C: drive back up to the network R: drive, where space is plentiful & it is safe (completely seperate hardware).

OK If your it dept Images your machine and you donk know how to use it its Lenovo’s fault? The is the great thing called HELP it is loaded on all standard loads. Get to it by pressing the Thinkvantage(IBM)button. In the help IS information on the program. And if your IT or contract company DOES not know how to use it WHy do they install it?
ANYWAY the other option is this…….BACKUP EVERYTHING on a DIFF DRIVE….turn machine off…turn on and when lenovo appears press and hold f11….when in Rescue and Recovery click restore my system then restore to the orignal factory state. Click next a few times till you get the prompt for full or custome…click custome and leave off any software you do not want reinstalled when windows reloads……now no mistakes can be made as nothing critical to the machine is in there. After this you will have a trim and lean machine minus any lenovo or aol or office or any other CRAP preloaded at the factory. PS NEVER CLICK REJUVINATE there is translation isues with that and it should say SELF DESTRUCT it WILL WESS UP MORE THAN IT FIXES

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Thank you Live Search for pointing me to this blog. Now my 200GB T61p doesn’t show only 5.5Gb available, it shows 85GB! It was also useful to learn how to reduce the size of the Vista restore point from here http://www.ghacks.net/2007/04/25/change-the-system-restore-size-in-windows-vista/

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i did what was suggested and i went to RnR seleceted advanced and from there i was able to delete the backup files.

thanks for your help

thank HOLY gawd…
i gained back 40+GB…
i jsut deleted backUPs from ADVANCED tab in RnR program…
and unchecked the automatic scans…
ill just save to my external HD…

for others…in case RnR aint the PROB…

i did disk cleanUP under your SYSTEM TOOLS…
i did deFRAGMENTER also under your SYSTEM TOOLS…
i did an AZUREUS fucking me up? GOOGLE search…
i did a spybot search and destroy scan for viruses etc…
i did a spacemonger scan (a treemap of all your files)…dload from online…
i did a system restore option…rightmouse MY COMPUTER…
click properties…
i did an alternate data stream ADS scan…dload from online…
i did a sytem volume information blabla…
very useful link: tho ultimately, neither were my prob…

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Hi there,

I have a Lenovo T60 that I bought last year (2007). I have less than 1gb left on my harddrive, and I none of the above worked for me. I removed R&R from my computer using my Control Panel and my gigs didn’t come back. I restarted my computer after that and my gigs didn’t come back. I reinstalled R&R and tried to change the schedule/delete restore points and there were none to delete. I can’t access the c:/RRbackups file.. I keep deleting my music off my computer but it seems like the gigs keep dropping. Can somebody help?

Thanks,
Catherine

I have been struggling to run my programs with only about 200MB free space for about an year now. I did suspected that windows must had been hiding back up files somewhere but couldnt locate it (pardon my poor knowledge in IT, I didnt even knw of R&R’s existence in my T60 IBM until few hours ago). Anyway, I deleted the back up files in R&R, now I have more than 20GB free!!!

Just want to say, thanks a hell lot, guys!!

Well at this point It does not matter as Lenovo had made the move to STOP ALL ssoftware support as of AUG 15. Lenovo has now made the move to stop all support. They have chosen to say screw the customer and go fuck yourself. So hopefulle some of the info here was usefull but from now on FUCK lenovo!!! POS CHINA COMPANY!!!!

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I just managed to get back abt 25 GB of my disk space. I have the problem of deleting the file using the R&R program. Only when I read this tread, I realise that you cannot choose which backup to delete. If you do that, you will have a messsage saying no enough disk space for the program to run. You need to select all backup list to be delete, thenyou will not have any problem. Hope this help.

WOW, what a simple fix…delete the restore points. I did it nad my whole system seems to be running soooo much faster. Thanks to the first post here, it helped so much, if it was a gay thing (LOL) I would hug you, thanks again, have a good day and keep posting fixes for noobs like me.
Doug

so awesome. ive been searching for a solution to my unexplained memory loss on and off for about two months now. today it finally dwindled to the point where i just had to focus and get it done. and boy am i glad i spent the time and was lucky enough to find the advice posted here finally.

To summarize:
Start Menu-All Programs-ThinkVantage-Rescue and Recovery:
Then:
Advanced(from the menu)-Delete Backups

and PRESTO. No need to uninstall or install anything. And just keep in mind when you backup in the future to delete previous saved files!

I got here little late to the game, I looked at the defrag report from diskeeper and it showed my 26gb of fraged RRbackups, never even heard of the bloody things! Mary sweet mother of pearl! Uninstalled R&R, and got all my GB back.

Thanks

comment3,

Thank you! I’d known the RR backup thing was out there and slowly sucking up disk space. Today I got a message about there not being enough disk space to run the backup which motivated me to look into this.

I found out about the delete-backups thing via this page but it hung and from a command prompt I could see that my free disk space was not changing that much despite furious disk activity. The free space was going up and down a few hundred MB at a time. I killed the task, booted in safe mode with a command prompt, found the C:\RRBackups directory, and underneath that was a were directories named c, c\1, c\2, c\3, … I deleted the data* files found there.

On rebooting in standard mode I went back to the RR Backup delete screen and this time when trying to delete it would show an hourglass for a bit but would not remove the item from the list of backups. I selected all the backups, did a round of deleting, rebooted again, and now the RR Backup delete screen shows no backups. I rebooted back in safe mode and found that the 0, 1, 2, 3, … directories are gone but there was a new directory named MERGE which I deleted.

I’d also turned the scheduled backups off. An attempt to create a manual baseline backup caused the GUI to crash but on restarting the GUI it says a backup is in progress and is giving me a progress indicator.

The main complaint I have with RRbackup is that the pop-up messages do not contain links to run the RRBackup GUI and that from within the GUI they don’t make it obvious that you have a list of backups and that you can remove them, particularly to deal with when you are low or out of disk space.

A second complaint is that the names of the applications are inconsistent. The pop-ups say “Rescue and Recovery”, the service is named “TVT Backup Service,” the tasks are named br_funcs.exe, rrgui.exe, rrservice.exe, and tvsched.exe, and on my machine the GUI is found under Start / Programs / ThinkVantage / Rescue and Recovery. Overall, it means that if someone spots one of the names it’s hard to track down what it’s related to.

I don’t mind that \\RRBackups is protected and believe that’s done so that malware can’t wipe out the backups.

Since I turned off the scheduled backups I don’t see a need to run the TVT Scheduler service and so changed that to manual-start.

Of course, now I need to try and remember what I wanted to do before this RR saga.

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Thanks for the info!

Thanks for this post, just found out Rescue and Recovery is using over 60Gb of my disk space! I’m removing it now…

Steve
http://www.dentonimages.com

I cannot thank you enough. I just recovered my “lost” disk space. Launched R&R, deleted all the backups except for the original and set schedule to Never!

First,
It’s great to see how many users have been helped by this site…. so I’d like to contrubute.
I have experienced much the same disk space utilisation problems and over a period of time deduced the following remedies.
1) R&R is a useful utility but unless you are aware that automatic backups have been scheduled, you’ll burn up disk space without realisng it. You may be better off manually initiating R & R backups.
2) Always make a copy your backups to a secondary drive ie USB drive, the R&R advanced features enable you to select this option. With an off-line copy of backups you can delete all of your online backups with the security that you can recover them. Also if your laptop is lost or stolen, very useful to have a copy of your original files.
(note; When you delete online backups I believe off-line copies become reconciled with online,the next time you run a backup).

3)When running short of disk space, you can delete online copies using R&R advanced facilities. Note: selecting just any backup for deletion may cause a hang-up, however I have found that if you delete the last backup first, or all backups in one go, the facility works immediately and you get your file space returned.

I’ve found online backups to be extremely useful,and would not advocate removing R & R programs. This is particularly if for instance your system can’t boot due to disk corruption. Generally you can carry out a restore of “Operating system files only” and the system will be back .. within approx 30 mins… Great!
PS if you get disk corruption resulting in the need to restore in this way, it’s a good idea to run CHKDSK ( check both boxes) and run a disk bad sector flagging and file restoration process.

Good luck to all!

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I have Lenovo T61, with Windows XP Professional OS. I wanted to backup the system on external Hard Drive (USB connection). Can anybody help me by telling detailed steps for it?

Thanks.

I have Lenovo T61, with Windows XP Professional OS. I wanted to backup the system on external Hard Drive (USB connection). Can anybody help me by telling detailed steps for it?
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Thanks.

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Hi,

just removed the RRbackups folder on my external harddrive. I’ve simply attached it on a Linux System and used the ntfs-3g driver to mount it.

This way i could see and delete everything
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I appreciate ALL the input on this website. The first time I tried to “delete” my back-up files from R&R on my T61, it said there wasn’t enough memory, but I just tried again (after reading many of theses posts) and I recovered 50GB of disk space…..and my tech guy at work suggested “wiping” my hard drive and installing XP because he thought it was a Vista problem. I’m glad I persisted! Thanks, everyone!

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Thank you, I just got back 67 gbs thanks to your site/thread.

Rescue and Recovery started throwing errors that it didn’t have enough room to create a new backup. Tried to find the files, couldn’t. Tried to delete them using the application, couldn’t. Uninstalled, got back ~33GB of my hard drive (which was ~44% of what I had used up to that point). Thank you.

Ditto on all of the appreciative comments. I had a full disk drive (capacity=143 GB). Then, I culled files, all which I have backed up elsewhere, and ended with 8.99 GB of free space. Then I read this post. After deleting R&R, I have 87.8 GB of free space. (Yes, you read that correctly.) Phew.

Thought I’d tell everyone how I solved this madness call Rescue and Recovery. The program may be a good idea but why not give the user full control over the disk space. Also a folder that the user can open and delete at will. Ok, he or she might delete a restore image, but that’s up to them, at least it’s their choice, on their machine. I’m fortunate to have a dual boot with Ubuntu version 7.10 and Vista on my T61i. I had 12GB missing on my hard drive although no backups had been done, so none to delete. The “Access denied” message stopped me deleting the C:\RRBackup folder, even after trying to change permissions I had no luck. Thought about uninstalling R&R like others on this thread but that’s a no return policy. Might work, might not. I booted into Ubuntu navigated to my vista partition which is visible in the Linux file manager, looked at my C drive and deleted the C:\RRBackup folder, no problem. Ubuntu then creates a folder in the root of C drive called .trash-username (put your login for username). This is the Ubuntu recycle bin equivalent, if one dosen’t exist it creates it. In this folder the RRBackup folder goes. All I did then was open this folder and there was my RRBackup directory which I deleted. Rebooting into Vista and my 12GB was back. This would also work if you booted with a live CD of Ubuntu, so no need to install anything on your hard drive.

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Brilliant - thanks for posting this. I had spent ages searching the net to try and find a solution to where all that missing hard disk space had disappeared to.
cheers again

H

I have a lenovo R60. It only has a 40GB hard drive. It only had 1.5G left and I was having warnings about not having enough space to do things. I tried doing what you said and it freed-up 10GB of space on the hard drive! Thanks for the advice! I made a set up restore discs first and only deleted all but one back-up and it amounted to 10GB. That is a quarter of the entire drive.

Just got 60 GB back to my 144 GB hard drive!

Thank’s a lot. This really helped me.

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I bought an IBM Thinkpad T61 with Windows Vista business installed on it. I want to downgrade it to windows XP professional. I do have a genuine XP DVD that I purchased some time back. Please advice on the exact procedure for the installation.
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[...] into account in your disk space calculations. An example is: 47 48,832 KB RRbackupsC3Data103 http://blog.keeme.net/archives/1 Page 74 of the User Guide explains how to automatically delete Snap Shots after a period of time [...]

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I had the same problem as the above respondents. The problem was solved if your version or Rescue and Recovery is Version (4). From my T400 and X61 both have the default R&R(4) installed. Under the ThinkVantage Rescue and Recovery Screen [BackUP] tab (but don’t go into the Backup Tab), there is an option to “delete backups”. It is apparent that you can delete any of your old backups to reclaim your storage space. I deleted all except the two latest ones. Hope it helps..

Thank you every one for your help. I’ve been fighting this problem for almost a year. I bought an external drive and starter removing all my files to free up space; but as time goes by the space gained goes away.

This is my work computer, it was really creating a waste of time. The IT department almost wiped everything out; they have no idea about this. Don’t know if I should tell them or not, , since they always assume I’m the idiot. Anyway my company has purchase over 1500 T60 on the last order, I wonder how many other people I experiencing these problems.

Thank you again, I fell really happy now, got my space back.

None of you are very bright, are you?

problems that I faced are mich bigger, I missed all rescue recovery directory. because I cleaned up my system carelessly, please someone show me a way to…

After uninstalling R&R and going into Safemode I finally found the RRBackup directory. Deleted it, but have not got back the 120GB I’m missing.
Any suggestions?

Thanks to this forum I removed the rescue and recovery program and presto - 50 GB of disk space freed up!

This R&R scheme that renders your computer useless after a year or two seems a bit of an oversight on IBM (Levono)’s part eh?

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I’m deeply thankful. Your post gave me back my 60 GB of disk space. Thanks again.

San Andreas I could kiss you! I have a Lenovo 3000 N100 and the rescue and recovery would automatically start and then error stating that I did not have enough space to do the requested operation. After putting up with this for months I read this and the the first thing I did was uninstall rescue and recovery but was alarmed to see that I still had only 2GB space left. I followed San Adreas steps and found the back up folder (I couldn’t find it before). I deleted the back ups and and 40GB back!! Happy Days! Thanks to everyone who contributed.

Thanks to San Andreas for the easiest solution. Open Rescue and Recovery and the advanced menu and delete the back ups. Mine only added up to 500 MB but once I deleted them, I suddenly had 29 GB of free space (I had been down to 1 GB).

Now I will back up on an external hard drive.

Nuts! I actually restored my lenovo laptop to factory settings a few months ago due to this problem. I found myself here again with the same damn mysterious space issue. I also deleted the R & R program from the laptop after deleting the backup files. Still had the space issue. Then somewhere in this list I saw that someone mentioned a hidden file (which even when showing hidden files you still cannot see it) on the root of the C drive called RRBackup. I had to physically type the path into explorer like so… c:\rrbackup and there were the files. 42 gig now free from captivity!!!! I had even run a tree size program and I was only using 23 of my 104 gigs, yet my computer was still saying I was using up 65 gig. MYSTERY SOLVED!!! The theme to the Wonder Pets is ringing in my head (yes I am a Daddy). Thanks to everyone on this thread who chimed in to help.

i found a simple solution for over 30 gb lost from my 80 gb hard disk on ibm z60m. instead of uninstalling rescue and recovery, i went to start/programs/thinkvantage/rescue and recovery, and chose to delete backups from the tab on the top under Advanced…presto all my mekmory is back. cheers

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